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FAQ
Frequently asked question and its answer about CYPERGAMES.COM can be read through FAQ.
If you have any question about game contents furthermore,
please proceed to FAQ section in each games's websites.
What is Integrated Account?
Integrated account has created as you join CYPERGAMES.COM.
How do I join as a member?
You will be able to use every contents of CYPERGAMES.COM such as Cyper Online, Deco Online and Darkeden once you join CYPERGAMES.COM at CYPERGAMES.COM main page.
What is Free Premium CP?
It is Premium CP which you can charge by completing offers from our partners worldwide. You can use free Premium CP as the digital currency of Cyper Online used to purchase premium items. There is no limit to item purchases. (You can purchase both tradable and untradeable items.)
What is Premium CP?
Premium CP is the digital currency of Cyper Online used to purchase premium items. There is no limit to item purchases. (You can purchase both tradable and untradeable items.) Premium CP can also be gifted to other players. (You can purchase items with Premium CP that you receive as a gift.)
I cannot buy item in premium mall. Why?
For purchasing premium items, you need to have sufficient Premium CP which only can be bought by Payment Methods
My account was hacked or scammed, what do I do?
Sorry but Cyper Games does not currently offer item or character restoration. Please re view the Operation Policy section 4.1 and 4.2.
Can I get refund for my cyper money?
No refunds are available, and all users must agree to the terms and conditions. You can also refer to the Payment Policy under item mall, located on the menu bar. However, if you have requested and received a refund through PayPal under exceptional circumstances, please be advised that your account is permanently suspended. For detailed information on the refund policy, please refer to Article 5 (Service fee) of Chapter 2 Service use agreement.
Can stealing be reported?
Inconsiderate acts such as stealing are not dealt with through in-game reporting. Stealing is a problem which can arise from a player-to-player conflict, and the management cannot be involved in such conflicts.
How do I download the game?
1. Press the [download] button at the ''Download'' page. (Firstly, you must log-in to have access ‘Download’ page.) 2. Choose the install path and press [save]. 3. Start the install by double clicking on the install icon, which will appear on your window screen after the completion of download.
How do I change my password?
1. Log out 2. Click the login buttons on the top right or middle left side of the website. 3. Click "Did you forget your account?" 4. Follow the instructions for recovering or resetting your personal account information.
How do I delete my account?
Once an account is created, it can not be manually deleted. Only after months of inactivity will it be wiped from the game. Banned accounts are not deleted, just unaccessiable.
Can I get my account unblocked for chargeback?
You must report this issue with the silk vendor and pay the debt back if it is possible to be unblocked.
How can I tell the difference between a GM and a fake one?
Official GMs will have [GM] included in their character name, and their character name will be in special color. 2. Official GMs will be wearing special, GM exclusive armor.
I cant install the game.
On your Setup.exe, right click. Run as Administrator and "Allow game to be a trusted file".
The game has been installed but it won't run.
If the game doesn''t run after a normal installation, often it is due to a problem with the video card driver and DirectX on your PC. Please visit the website of your video card manufacturer and download and install the latest video card driver. If you are using a GeForce or ATI video card, you can download the latest driver from the Silkroad Online website. You can also download the latest DirectX(9.0c). Please download and install them before trying the game again.
Why was my account blocked for Bug exploitation?
If a you abuse a bug in the game and do no report it to the Bug report.
What is considered an illegal name?
All in game names for a player character can not contain offsenive words or impersonate official Cyper Games employees or in game Monsters and NPCs.
Why was my account blocked for illegal Character or Guild names?
If your name or guild name violates the policy.